Privacy Policy
Last Updated: July 4, 2026
1. Information We Collect
We collect personal information that you provide to us directly, such as your name, email address, and subject/message details when you fill in forms on our Contact or Support pages.
2. Third-Party Payment Processing & Freemius
SurePlugins does not directly store, collect, or process any payment credentials (credit cards, debit cards, bank details).
All commerce operations are processed and handled securely by **Freemius** (our payment processor and Merchant of Record). Freemius collects billing information and generates license details. Please review the Freemius Privacy Policy for full details on their data compliance.
3. How We Use Your Information
We use the information collected to:
- Respond to support tickets and pre-sale requests.
- Process licensing validation checks via Freemius API.
- Send transactional receipts and billing notifications.
- Provide software updates and security alerts.
4. Cookies and Tracking
Our site uses cookies to enhance page load speed and track page performance (using Google Analytics 4). You can manage cookie-consent preferences via your browser configurations at any time.
5. Data Retention & Security
We retain support messages and billing histories only as long as necessary to provide licensing and legal compliance. We apply industry-standard security measures to prevent unauthorized data exposure.
6. User Rights
You have the right to request access to, correction of, or complete deletion of the personal data we store in our support databases. Contact us at support@sureplugins.com to submit a request.